Duties & Responsibilities

Operations/Building Management

  • Overseeing any operational issues relating to mail, telephones, inventory, the ordering of supplies and maintaining branch standards
  • Manage all building operations and communicate with market support to ensure highest level of member satisfaction
  • Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building
  • Analyse maintenance requests to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
  • Produce comprehensive quality control reports that allow all stakeholders to improve member experience
  • Review all base building documents to ensure the data is updated and accurate
  • Supervise move-ins and move-outs for quality experience
  • Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
  • Expense management for the building
  • Know and be able to implement member safety plans, i.e. fire and emergency plans

Sales

  • Attending to prospective tenant viewings, follow up on sales leads, run trials and promotions.
  • Giving feedback to Business Development regarding the efficacy of strategies tenants require
  • Take responsibility for sales and community dynamics
  • Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable
  • Lead tours for VIPs, i.e. guests of Office and Co
  • Engage in the larger community of the market by attending events and networking with local start-ups and organizations
  • Manage and maintain relationships with vendors and landlords

 

Marketing

  •  Communicating with the marketing department to provide ideas and assist in planning content through the Marketing department via Facebook, LinkedIn, Instagram, etc. and generating blog posts

Community Management/Events

  • Create and manage events & blog posts to ensure there is a good balance of educational, member appreciation, lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets
  • Develop community initiatives designed to create connections between members, including member introductions, electronic and print communications, and building walkthroughs
  • Design and implement rules, guidelines and best practices for the community to optimize member experience
  • Assisting tenants with technology issues, ensuring lease payments are up to date and attending to visitor needs
  • Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
  • Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community
  • Solve member-related issues to ensure a cohesive community and manage member expectations
  • Meet with members to resolve issues, process member terminations and other issues of complexity
  • Proactively gather data on members’ business objectives and identify both Office and Co and member services that could help members achieve their objectives
  • Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about member, member’s business and any other leeds member may have
  • Identify opportunities and act on them to connect members
  • Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
  • Explain Office and Co policies and procedures to members, including but not limited to: membership agreement and billing procedures

Personnel Management

  • Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team
  • Lead professional development within team and make recommendations to promote current employees
  • Perform weekly one-on-one meetings to track individual performance
  • Oversee and keep team up to date with process changes
  • Oversee team including performance management reviews

Goals & Objectives

  • Illustrate Office & Co’s core values and strive to achieve our mission. Lead the Community Management team to achieve the following:
  • Creation of a collaborative environment among our members through events and personal introductions
  • Maintenance of 100% occupancy by achieving sales goals, and managing churn
  • Ensuring that building is fully operational and processes are running smoothly
  • Driving growth and promotion of Office & Co provided service offerings
  • Maintaining company standards and expectations
  • Managing building KPI’s

Experience & Requirements

  • College graduate with a four-year degree
  • Customer service and sales experience required
  • Project management and business operations experience required
  • Must have strong verbal and written communication skills
  • Cold-outreach experience a plus
  • Understanding and experience managing a team of more than two people
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion and understanding for entrepreneurial communities
  • Passion and understanding for Office and Co’s mission and values

Please complete the form below and we will contact you should your application be successful.